Refund and Return Policy

At Clothora Online, your satisfaction is our priority. If something isn’t quite right with your order, we’re here to help. You’re welcome to return your order within 30 days of receiving it. To be eligible, items must be unused, in their original packaging, and with all labels still attached.

Need to Cancel Your Order? No problem—if your order hasn’t shipped yet, we’ll gladly cancel it and issue a full refund at no cost to you. No hidden fees, no customs surprises—just a smooth, straightforward shopping experience

To Return an Item:
- Let us know! Email us at support@clothora-online.com to register your return.
- Download and fill in our return form.
- Send your return to one of the following addresses:

Return Addresses:

Clothora Returns Poland
Address: ul. Nowowiejska 12, 00-665 Warszawa
Mazowieckie, Poland
Phone: +48 512 345 678
Email: returns@clothora-online.com

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Clothora Returns Germany
Address: Lagerstraße 16, 20357 Hamburg
Germany
Phone: +49 1521 3456789
Email: returns@clothora-online.com

We recommend using a traceable shipping service, as we are not responsible for returns that do not reach us.

Regarding refunds, Once we receive and inspect your return, we’ll notify you via email. If approved, your refund will be issued to your original payment method within 14 business days.

About Damaged or Incorrect Items, if your order arrives damaged or you receive the wrong item, please contact us within 48 hours of delivery. We’ll make it right with a replacement or a full refund—free of charge.

If you have any questions throughout the return process, don't hesitate to reach out to us at support@clothora-online.com. We're always happy to assist!

Company Name: DEKOS Łukasz Plata
NIP: 7342865416
REGON: 492706061
Email: support@clothora-online.com
Address: ŁABOWA 187B, 33 336 ŁABOWA